Shipping Policy

Shipping Policy

Welcome to our Shipping Policy page. We understand that getting your items promptly is important to you, so we make every effort to process and deliver your orders as quickly as possible. Please read the following terms and conditions carefully before placing your order.

Free Shipping

We are delighted to offer free shipping on all orders, with no minimum purchase required. This applies to all products across our website. The cost of shipping has been incorporated into the pricing of our products, so there are no hidden fees or charges.

Processing Time

All orders are subject to a processing time of 48-72 hours. This is the time we need to prepare your order for shipping, which includes verifying your order details, inspecting the quality of products, and packaging for shipment. Please note that the processing time is not included in the delivery time.

Delivery Time

Once your order has been processed, the estimated delivery time is 7-12 business days. Please note that this is an estimate and actual delivery times may vary. We are not responsible for any delays caused by the shipping carrier, especially during high-volume periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress.

International Shipping

Please note that for international orders, the recipient is responsible for any customs duties or taxes imposed by that country, which are collected at the time of delivery.

Changes to Orders

If you need to change or cancel your order, please contact us immediately. We generally validate orders within 2-3 hours, and once our warehouse has received your order details, we will be unable to make any changes.

Shipping Address

Please ensure that your shipping address is correct as we cannot redirect orders once they are on their way to you.

Digital Products

For digital products available for download (such as e-books, software, digital music, etc.), there is no shipping fee. Upon purchase, you will receive an email with a link to download your digital product.

Digital products Delivery Time

Digital products are typically available for download immediately after your purchase has been confirmed. In some cases, there may be a short processing time. If there is a delay in the availability of your digital product, we will notify you via email.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at hello@mesozo.shop. We are here to help!